Terms & Conditions

These Terms & Conditions govern the use of LandlordEPC services. By booking or using our services, you agree to the terms set out below.

1. About Us

LandlordEPC (“we”, “us”, “our”) provides EPC assessments, Pre-EPC inspections, compliance reports, retrofit verification visits, and exemption registration assistance for landlords in the United Kingdom.

2. Our Services

We provide:

Pre-EPC inspections and advisory reports
EPC assessments and certificate registration
Retrofit verification visits
Assistance with EPC exemption applications

We do not carry out building or retrofit works. All recommendations are advisory and based on government-approved EPC methodologies in force at the time of assessment.

3. Bookings & Payments

All bookings must be paid for in advance.
Prices are confirmed at the time of booking and may vary depending on property size, type, and location.
Payments are processed securely via third-party providers such as Stripe.

4. Cancellations & Refunds

Cancellations with at least 48 hours’ notice may be rescheduled once at no extra cost.
Cancellations within 48 hours, or failure to provide access, may result in the booking fee being retained.
No refunds are issued once an inspection or report has been completed.

5. Access to the Property

You are responsible for ensuring:

Safe and reasonable access to the property
Access to lofts, meters, heating systems, and relevant areas
Tenants (if applicable) are informed and access is permitted

If access cannot be gained, we reserve the right to abort the visit and charge a re-attendance fee.

6. EPC Ratings & Compliance

EPC ratings are calculated using government-approved software and methodologies. We cannot guarantee a specific EPC rating outcome. Changes in legislation or assessment methodology may affect future EPC ratings.

7. Exemptions

We assist with EPC exemption applications based on evidence provided and current government guidance. Approval of exemptions is at the discretion of the relevant authority and cannot be guaranteed.

8. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect or consequential losses, including loss of rental income.
Our total liability is limited to the value of the service provided.
Nothing in these terms limits liability for death or personal injury caused by negligence.

9. Intellectual Property

All reports, documents, and materials produced remain our intellectual property. They are licensed to you solely for EPC compliance purposes relating to the assessed property.

10. Complaints

If you are unhappy with our service, please contact us at [email protected]. We aim to resolve complaints promptly and fairly.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.